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Volunteer Helpline Worker
Screening Criteria Policy
| POLICY
TITLE: |
Screening
Volunteers and Staff |
| POLICY
STATEMENT: |
In order
to protect the qualify and integrity of the Distress Centre Durham
service delivery, and therefore the clients who are served, DCD
shall carefully screen all applicants on an initial and ongoing
basis |
| STANDARDS
AND PROCEDURES: |
DCD
Screening Mechanisms shall include: |
- Screening processes
which are appropriate for each position/role
- Clearly written policies
which include rationale, process/procedures and consequences of
non-compliance
- Initial information
packages which detail criteria and expectations of the role involved
- A screening interview
{i.e. telephone interview for Helpline worker and face-to-face interview
for board and staff members} which will precipitate and influence
acceptance to the next level
- Reference checks on
each individual {1 personal, 1 professional} for which each candidate
must sign authorization and recognition of failure to disclose truthful
information and upon which acceptance into DCD is influenced
- Police Records Check
{which must be clear of any offense, which may be deemed a potential
threat to other volunteers or Helpline clients}
- Clearance from the therapist
of any individual undergoing professional therapy, that DCD work
would not endanger the emotional/mental health of the worker
- Confidentiality
and Release of Information
documents which must be signed prior to attendance at training and
annually thereafter {and of which each person receives a copy}
- Evaluation during basic
training sessions which is both objective and subjective and which
is measured against standards which are provided to the candidate
in advance of training sessions
- A thorough Orientation
Session, following successful completion of interviews and training,
which includes policy review and the mechanics of the Centre
- Successful completion
of DCD Basic Training Workshop, based upon the Volunteer Helpline
Worker Certification Policy.
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