CALL-OUT PROGRAMS

CRISIS CALL-OUT PROGRAM

• Scheduled telephone support for callers who are experiencing a personal crisis

• Helpline volunteers contact callers to provide short-term follow up support and resource information where requested

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COMMUNITY CONTACT CALL-OUT PROGRAM

• To provide on-going emotional support to callers who have limited supports and or resources

• Helpline volunteers contact repeat helpline users and arrange for regularly scheduled calls to be made