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STATEMENT OF PURPOSE
Distress
Centre Durham helps people in distress to cope, by providing emotional
support, crisis / suicide management and community education.
Values
Our values provide
the philosophical foundations for all that we do, collectively and individually,
with service users, volunteers, staff and our communities
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Integrity
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Fellowship
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| Planning, organizing and implementing every
activity honestly and ethically. |
Maintaining and growing
linkages with complementary agencies and/or community members. |
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Standards of Excellence
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Responsiveness
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| Recognizing the need for continuous
self-evaluation, innovation and ongoing training {education} in
order to maintain best practices in service delivery. |
Providing appropriate
and timely service in an empathetic manner which serves the best
interest of the service-user. |
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Being Service - Driven
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Being Community - Based
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| Ensuring that every decision puts the service
user's issue first. |
Ensuring that services
and programs are relevant and responsive to individual community
needs trends and gaps in service. |
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Voluntarism
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Confidentiality
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| Embracing and supporting the spirit of
philanthropy and the value of voluntary action towards the
enrichment of the community and individual lives. |
Respecting and incorporating
this principle as a fundamental component of our service delivery,
unless it is waived by the caller, or unless life and / or personal
safety are at risk.
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Empowerment
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Diversity
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| Supporting individuals in taking ownership of
personal choices and aiding in the development of personal coping
skills to manage their lives in a healthful manner. |
Creating and celebrating an inclusive
environment where everyone is treated with dignity & respect,
regardless of background, ethnicity, language, culture, religion,
sexual orientation, gender, gender identity, age, disability or
economic status. |
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Respect for all Persons
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Connectedness
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| Treating everyone with dignity and
without judgement and using the power of our roles appropriately. |
Aiding
individuals in the development of support networks, which build on
personal coping skills to include resource information for relevant
community organizations / agencies. |
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Accountability |
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| Delivering on our commitments. |
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Revised:
February 2008
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